What is a primary goal of the Ombudsman program in nursing homes?

The primary goal of the Ombudsman program in nursing homes is to enhance the quality of care for residents. This program serves as an advocate for the rights and welfare of individuals living in long-term care facilities. Ombudsmen work to ensure that residents are treated with dignity and respect while receiving appropriate care and services. They assist in resolving complaints and may also provide information about residents’ rights, helping to empower individuals to speak up about their needs and concerns regarding their care.

While conducting inspections, determining Medicare eligibility, and evaluating staff performance are important elements within the broader context of nursing home operations, the core mission of the Ombudsman program is focused explicitly on improving the quality of care and the overall living conditions for residents. This advocacy role is vital in fostering an environment of accountability and responsiveness to residents' needs in nursing homes.