What is the primary role of the Ombudsman in nursing homes?

The primary role of the Ombudsman in nursing homes is to advocate for residents' rights and address their concerns. Ombudsmen serve as independent representatives for residents, ensuring that their voices are heard and their rights protected. This role involves listening to residents, resolving complaints, and providing information about resources and services available to them. By focusing on advocacy, the Ombudsman helps to improve the quality of care and quality of life for residents, ensuring that their needs and preferences are respected.

While managing medication, conducting inspections, and overseeing staff performance are important aspects of nursing home operations, they do not fall within the primary scope of an Ombudsman's duties. The Ombudsman acts as a bridge between residents and the facility, promoting advocacy rather than direct management or oversight.