What is the purpose of the Informal Dispute Resolution (IDR) process?

The Informal Dispute Resolution (IDR) process is designed to resolve conflicts and disputes between parties in a way that prioritizes amicability and collaboration over formal punitive actions. This process allows individuals or entities involved to engage in a dialogue to address and settle their disagreements without escalating the situation to more formal or adversarial proceedings. The goal is to facilitate a quick, effective resolution that acknowledges the concerns of all parties involved while fostering an environment of cooperation and problem-solving.

By emphasizing informal methods of resolution, the IDR process seeks to preserve relationships and encourage ongoing communication, which can be essential in settings like healthcare or social services where collaborative relationships are vital. This approach is beneficial as it can lead to faster resolutions, reduce the emotional strain associated with disputes, and minimize the use of resources that would otherwise be spent on formal actions.