What is the role of the Ombudsman in nursing homes?

The role of the Ombudsman in nursing homes is to advocate for residents’ rights and resolve issues they may face while receiving care. An Ombudsman serves as a representative to help residents, families, and caregivers navigate the healthcare system, address complaints, and ensure that residents are treated with dignity and respect. They work to ensure that residents' voices are heard, and their concerns are addressed by facilities, helping to bridge the gap between residents and the nursing home administration.

This role is crucial in fostering an environment where residents feel empowered and supported, promoting their well-being and enhancing the quality of care they receive. The Ombudsman acts independently to advocate for policies that protect residents’ rights and improve their living conditions, making it an essential position in the nursing home setting.